Privacy Policy

ProLaserSpa (“we”, “us”) is the data controller for the personal information you provide through this website. We are a laser hair removal and beauty clinic based at Leoforos Nikolaou I. Nikolaidi, Paphos, Cyprus. You can contact us at prolaserspa@gmail.com or by phone on +357 99076517.

We collect the following types of information:

• Contact-form information: your name, telephone, email, treatment of interest, preferred date and time, whether you are a new or returning client, and any message you choose to add.
• Booking-enquiry information: the same contact details together with your appointment preferences, used to arrange a consultation.
• Website technical information: standard server and browser information such as IP address, browser type and the pages you visit, needed to operate and secure the site.
• Cookie and analytics information: only when you give consent, as described in our Cookie Policy.

We do not ask for detailed medical history or sensitive health information through the general contact form.

We use your information to:

• respond to your enquiry and arrange consultations or appointments;
• provide and manage our treatments and related services;
• operate, secure and improve this website; and
• meet our legal and regulatory obligations.

We do not sell your personal information.

We process your data on the following lawful bases:

• Consent — when you submit a form and consent to being contacted about your enquiry.
• Contractual steps — to take steps before entering a treatment arrangement with you.
• Legitimate interests — to respond to enquiries and operate our business securely.
• Legal obligation — where we are required to keep records.

When you submit an enquiry, your details are stored securely and used by ProLaserSpa to contact you and arrange an appointment. Enquiries are not displayed publicly. A confirmation may be sent to you by email.

To operate this website and respond to enquiries we use service providers (“processors”) that may include a website hosting provider, an email delivery provider and an analytics provider (only where you have consented). These providers process data on our behalf and only as instructed.

We do not share your personal data for marketing purposes with third parties. Where hosting, email or technical providers are based outside the EU/EEA, appropriate safeguards such as standard contractual clauses are used to protect your data.

We retain enquiry data for as long as necessary to respond to your enquiry and provide services, and afterwards for a limited period in line with our retention approach. You may request deletion of your data where legally appropriate.

We take reasonable steps to protect your data, including secure storage, access controls and encryption in transit. No method of transmission or storage is completely secure, but we work to protect your information appropriately.

Under the GDPR you have the right to:

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to correct inaccurate or incomplete data.
• Deletion — ask us to erase your data in certain circumstances.
• Restriction — ask us to limit processing in certain cases.
• Objection — object to processing based on legitimate interests.
• Portability — receive certain data in a structured, machine-readable format where applicable.
• Withdrawal of consent — withdraw consent at any time without affecting processing already carried out.

To exercise any of these rights, contact us at prolaserspa@gmail.com. If you are unhappy with how we handle your data, you have the right to complain to the Cyprus Commissioner for Personal Data Protection.

This website is not directed at children, and we do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us so we can remove it.

This website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

We may update this policy from time to time. The “Last updated” date at the top of this page indicates when it was last reviewed.